Practical answers about part identification, quotations and delivery. Final specifications and supply terms are confirmed in the quotation or order.
What information should I send for a quotation?
Send the part number, truck model, quantity and destination. A clear photo of the original part and its nameplate helps us identify the item. Keep all letters and digits in the part number.
Can a part be identified from a photo alone?
A photo can help narrow the search, but may not confirm fitment. Include markings, dimensions and connector details, or the engine, gearbox or axle model. Confirm the specification before ordering.
Are parts for the same truck brand interchangeable?
Not necessarily. Parts can vary with the model year, engine, transmission and axle configuration. Check the original part number and assembly specification, rather than the brand name alone.
How do I search if I do not know the part number?
Search the catalogue using a truck model or part name. If the result is unclear, send photos of the part, installation position and nameplate through the contact page or WhatsApp.
How are price, availability and minimum order quantity confirmed?
These depend on the exact part, quantity and supply conditions. Ask for a quotation and confirm the brand, specification, quantity, availability and quotation validity before placing an order.
Can I confirm packing and shipping before ordering?
Include the destination and any packing or shipping requirements in your enquiry. Agree on packing, freight charges, delivery terms and the estimated schedule in the quotation or order confirmation.
What should I do if a received part appears different?
Keep the packaging and labels. Send photos, the order reference and both part numbers. Do not install or modify the part until the specification and intended application have been checked.
How can I contact the team about a parts list?
Use the contact form, email or WhatsApp shown on the website. Keep part numbers, quantities and truck models on the same list, and include your email address so the team can reply.